All sales are final. If an item is delivered to you under manufactures defect (damaged or defected) we will happily exchange that item for the same item. You must notify HER ROCK by Brianna Chiarello of an exchange within 5 business days of delivery. For exchanges due to an incorrect order, you must contact Her Rock by Brianna Chiarello within 5 days of delivery at email@example.com (please provide your order number, name and description of the reason for exchange). Her Rock by Brianna Chiarello reserves the right to refuse any exchange that we believe has been intentionally damaged or tampered with. Her Rock by Brianna Chiarello are not responsible for return shipping charges and the original shipping charges are non-refundable. Any personalized item (including rings, initials, naming, custom options, etc) is final sale and will not be refunded or exchanged once the order is placed. Please reach out to us at firstname.lastname@example.org about any custom order prior to placing your order and we will assist you to ensure the order is placed properly.